Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
Okay so just… think about the thing that might be one of your scariest things you think about. Does it involve being locked in a not terribly large space and it’s dark and no one else is there and oh my goodness gracious I’m scared? Take that nightmare and turn it into the reality for a passenger on a recent flight. He fell asleep during a layover and woke up locked inside a dark plane, all by himself.*
Yesterday we brought you the story of the ExpressJet pilot who refused to go through a full-body scanner or submit to a pat-down at Memphis International Airport. Now the TSA is saying that the pilot’s characterization of the pat-down isn’t accurate.
A pilot of Continental’s ExpressJet line has stirred up a ruckus after refusing to submit to either a full-body scan or the alternative, a hands-on pat-down from a TSA screener.
Back in August, Continental and its partner, ExpressJet kept 47 passengers, including some babies, on a plane for 11 hours with only some pretzels to eat. A few days later, Transportation Secretary Ray LaHood announced that he was looking in to the issue. Last week, the DOT announced that the Aviation Enforcement Office (AEO) had fined Continental Airlines and ExpressJet Airlines $100,000 for their involvement in the incident.
When will airlines realize that when a flight gets diverted and things go wrong — you just should not force people to stay on an airplane for 11 hours with only a bag of pretzels to eat. What was ExpressJet’s (operator of the Continental flight) excuse? The TSA screeners had gone home for the night, so they couldn’t let anyone get back on the plane if they let them off. Oh no!
We don’t mean to spoil the suspense, but Forbes agrees with us that Atlantic Southeast Airlines (Delta) is the worst airline. They’ve compiled a list of the 10 worst airlines along with information about on-time percentages and baggage handling miscues. We like it.