When the Fitbit Force was recalled back in March, it looked like it should have been the easiest recall in history. Once a customer removes the Bluetooth-enabled fitness-tracking wristbands from the packaging and syncs the device to a computer or smartphone, the company has the customer’s contact information and can easily drop them an e-mail. Six weeks later, that’s what the company has done…but many customers didn’t get the notice, as we learned yesterday. Why? [More]
