Jeff is an American who currently lives and works in Tokyo, Japan. Tokyo is a dense and baffling city, and his bank, USAA, created a huge problem when they sent him a check using FedEx but sort of forgot to include his street address. In a city of millions and in a neighborhood of 300,000, FedEx’s challenge was to find one foreign dude. They could have just sent the envelope back to USAA. Instead, they accepted the challenge and got the package to Jeff before the original delivery estimate was up. [More]
Brian is stationed in Saudi Arabia, and doesn’t have a street address where mail and packages can be delivered. That’s okay, though: the purchase he wanted to make from Garmin is a digital download. No need to worry about where to deliver it. Right? Well, not really.
Nick became a customer of Bank of America since 2003, and hasn’t had any major issues, so he has stuck with them. Until now. He works in Afghanistan, and needed to wire some money to his mother. No problem! He just needed to sign up for a free program that lets customers prove their identities before transferring huge sums of money. Free if you’re in the United States and own a smartphone, that is – otherwise he would have to pay $20 for a physical card and wait for it to slowly meander through the military mail system.
Chelsea moved to London while she was still under a T-Mobile USA contract. This would be a perfectly legitimate reason to let her out of her contract without an early termination fee. Unfortunately, she wrote to Consumerist, she can’t prove to T-Mobile’s satisfaction that she no longer lives in the United States.