New York Governor Elliot Spitzer signed the first passengers bill of rights into law earlier this week. While the law only cover travelers at New York airports, the state is a major international travel hub, home to Kennedy and LaGuardia, two of the busiest airports in the country. The Air Transportation Association lobbied hard against the measure, saying: “No airline wants to subject passengers to long delays on tarmacs, but customer service can’t be legislated.” New York responded by legislating the following customer service measures:
