A new article in the Boston Globe explains why hidden fees work. You may have gotten that printer for free with your computer but you could be paying $1,500 in ink cartridges over the next four years.
economics
Southwest and the Airtravel Realities We’re Ignoring
By 3.15.06
Steve reminds us why we love our readers by penning a nice and cogent op-ed on why “the current low fares are going to run one or two of the legacy carriers into liquidation.”
How Companies Manage to Screw it All Up at the Last Step
By 3.9.06
The very fine “I Will Teach You to Be Rich” blog has a good entry today on “The Failure of the Last Mile.” The post relates to how companies will spend millions on high-falutin back-end systems, only to have their front desk manned by a surly micro-despot with the compassion and intellect of a pebble.
