David tells Consumerist that he took a nightmarish Megabus trip where the driver did not, strictly speaking, now how to get to New York City from Washington D.C. After it took the driver an extra three hours to get there, he worked hard to find out how to complain to someone with actual power to give him a refund on. If you find yourself on a similar epic trek, or riding inside a MegaSauna, David sent along the contact information that he found. [More]
