Add this to the Consumerist toolbelt: Star Raids. If a company is pissing off a bunch of customers and refuses to change some aspect of their product, some consumers are finding it effective to band together and thrash the product’s rating. An avalanche of “zero” ratings can make a ratings score plummet, and turn away potential customers. The fall-off in sales will definitely grab their attention.
drm
Apple: Give Us Money And We'll Remove DRM From Your Music
By 1.7.09
Apple has dropped DRM from iTunes — and is offering to remove their DRM from music you already bought for the low, low fee of $0.30 per song.
Walmart Decides To Honor DRM-Protected MP3 Purchases After All, At Least For Now
By 10.10.08
Last month, Walmart announced it was shutting down the DRM side of its online music store, and too bad if you were a customer, because they were also going to turn off the DRM server that authorized your music for playback. Apparently enough customers complained, because they came to their senses—at least for the time being—and decided to keep the server running. Read their email below.
Walmart Shuts Down Music Store, Deactivates DRM-Protected Songs
By 9.30.08
Last week, Walmart sent out emails to its online music store customers letting them know that on October 9th, 2008, they will no longer be able to play any DRM-crippled tracks. Unlike Yahoo, which did the right thing by offering free replacement downloads of unprotected songs when they killed their DRM program, Walmart simply brags about its new unlicensed model and tells you to burn your protected tracks to CD if you really want to listen to them in the future. Good job, Walmart, there goes another betrayed consumer into the welcoming arms of digital piracy. And another. And another…
Amazon Pulls Negative Reviews Of 'Spore,' Then Reinstates Them
By 9.12.08
Earlier today, about 2200 reviews of the game Spore disappeared from the product page on Amazon.com, almost all of them negative. Did Amazon censor the reviews because of their anti-DRM nature? Amazon says no, that it was a technical glitch, and they restored the reviews by the end of today. An Amazon spokesperson told Ars Technica, “Amazon doesn’t censor or edit customer reviews based [on their content] and we’d only remove a review if it fell outside our guidelines.” Spore’s rating is back to a single star, and it’s #5 on Amazon’s video games chart.
Want More Than One Account On Your 'Spore' Game? Buy Another Copy
By 9.11.08
EA’s DRM spyware on the long-awaited game Spore turns out to have an added side-effect: if you live in a household with multiple players, you all have to share the same account. The game’s manual says otherwise, but after repeated queries on the EA forum, a company spokesperson confirmed this. That’s right—if you’re in a household with several potential Spore players, and you want each of them to have their own account, you will have to buy multiple copies of the game.
Backlash: Anti-DRM Protesters Trash Spore's Amazon Rating
By 9.9.08
Spore, the long awaited new game from SimCity creator Will Wright, has been critically well-received, so what’s up with its Amazon.com score? As of this posting, the game, despite being #1 on Amazon, has 1,494 one star ratings from gamers who are upset about the game’s DRM. Here are some excerpts from the angry reviews:
Yahoo Offers Coupons To Let Customers Download DRM-Free MP3s
By 7.31.08
When Yahoo announced last week that they were turning off their DRM-restricted music store store in September, thereby abandoning customers with songs that would no longer play, people were understantably angry. At the time, Yahoo suggested you burn the songs to CD while you still can, then re-rip them into unprotected MP3 files—but that was a lousy solution that took time and money, and resulted in lower-quality audio files. Now they’ve come back with a proper solution that seems to more than make up for the trouble—especially if we can believe what their spokesperson told the LA Times.
By 7.25.08
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Yet another example of why DRM sucks: Yahoo! is shutting down their music store. Don’t worry, all you have to do is burn all that music to CD then re-upload it to your computer. As Ars Technica says: “Sure, you’ll lose a bunch of blank CDs, sound quality, and all the metadata, but that’s a small price to pay for the privilege of being able to listen to that music you lawfully acquired. Good thing you didn’t download it illegally or just buy it on CD!” [Ars Technica]
You Can Now Transfer Licenses For Your Xbox 360 Content
By 6.27.08
As suspected, Microsoft has finally addressed the DRM issue with content you’ve purchased on your Xbox 360. In the past, if you bought a new console you couldn’t transfer the licenses—one customer was told by an Xbox 360 CSR to “buy the content again.” Now you can visit this page on xbox.com and transfer your licenses to a new console. Hooray for progress!
Leaked ACTA Treaty Will Outlaw P2P
By 6.6.08
ACTA—the misleadingly named “Anti-Counterfeiting Trade Agreement”—is the worldwide copyright treaty that’s being negotiated behind closed doors, and that will create a sort of global DMCA if continues in its current state. Now Wikileaks has posted a draft of the treaty, and Boing Boing’s Cory Doctorow gives his take:
Microsoft: Replace Your XBOX 360? "Sorry, We Can't Help You. Buy All Of Your Content A Second Time"
By 5.29.08
Reader Mac’s XBOX 360 was out of warranty when it broke, so he decided to buy a new one thinking he could just transfer his old hard drive to the new XBOX. Sadly, no matter what he tries he can’t get his content to work properly on the new machine. He called Microsoft to see if they could help him out (after all they do this sort of transfer all the time for people whose boxes are replaced under warranty), but Microsoft’s only answer was “buy all your content a second time.”
UPDATE: Electronic Arts And Bioware Back Down On Mass Effect DRM
By 5.12.08
The backlash against Bioware/EA’s Mass Effect DRM has resulted in a successful conclusion, it seems. Bioware has announced that they have reworked the DRM and will no longer require reauthorization every 10 days.
Mass Effect DRM Causing Backlash Among PC Gamers
By 5.8.08
If you’d like to play the PC version of Bioware/EA’s hit XBOX 360 title “Mass Effect,” you’d better have an internet connection. Why? Because in order to remain “activated” the game will need to reauthorize itself via the internet every 10 days. Go 11 days without checking in and your game won’t work until you do. Some gamers are saying that this requirement makes them feel like criminals, and doesn’t make a lot of sense for a game that otherwise doesn’t require an internet connection.
Microsoft Stops Supporting MSN Music DRM, Tells You To Hurry Up And Transfer Your Songs
By 4.23.08
Yet another reason not to buy DRM music. They are telling us that we have to burn our music to CD format since no additional computers or devices can be authorized after August 31, 2008. So let’s see. Burn to CD, then rip said CD to MP3. Couldn’t they just give us a tool to do it for us, just this once?
David forwarded a copy of the email Microsoft sent him about the expiring DRM. Reading it gives us a headache.
By 4.7.08
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Thanks to the demands of movie studios, as of April 15th any pay-per-view movies you record to your DirecTV DVR will disappear after 24 hours. [DirecTV] Thanks to Mark!
UPDATE: Microsoft May Slowly Be Fixing Their Broken XBOX DRM
By 3.26.08
Evening, Consumerist Editors (and hopefully readers)!
HBO Using Tivo's Macrovision DRM To Restrict "John Adams" Miniseries?
By 3.19.08
When Dean recorded HBO’s new Tom Hanks-produced miniseries “John Adams”—which is not a pay-per-view or on-demand program—he was surprised to see it was flagged by Tivo’s Macrovision software, which controls how many times you may watch a program and how long you can store it before it’s automatically deleted. Now the question is, was this a mistake on the part of HBO or Dean’s cable provider Comcast? Or—considering HBO’s infamous anti-consumer stance on time-shifted programming—is it the beginning of a sneaky “back-door” approach to locking down all their content, something Tivo’s own people said would probably not happen when they added Macrovision to their recorders in 2004?
