Meet Brandon. He canceled DirecTV after less than 24 hours (the agreed upon time limit to avoid a fee, apparently), only to see that DirecTV debited $446.60 from his checking account.
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Updated: Contact DISH Executive Customer Service
By 8.5.08
If you have a problem with DISH and regular customer service isn’t working, try these folks:
Dish Telemarketer Fined $75,000 For Hanging Up On Customers
By 7.16.08
The FTC fined a Dish Network telemarketing firm $75,000 for hanging up on customers, reports the Deseret News. The company used teleautobots to dial peoples’ homes, which were then supposed to connect to a live telemarketer when someone picked up. However, the system would sometimes get more live customers than there were telemarketers, leaving some customers with a silent line. Federal regulations stipulate that if you use teleautobots, you have to connect the customer to a person within two seconds. The FTC made this law because people, in particular women and old people, were worried they were being stalked when they answered the phone and no one was there.
Round 29: Countrywide Home Loans vs Dish Network
By 4.23.08
This is Round 29 in our Worst Company in America contest, Countrywide Home Loans vs Dish Network. Vote which sucks more, inside…
Dish Network Telemarketer Tells You To Shut Up
By 2.19.08
Here’s a new sales tactic from Dish Network. When they interrupt your dinner to sell you satellite TV, and you politely decline, they will win you over by telling you to shut up.
Best Internet, TV, Phone Service Providers
By 1.23.08
Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here’s how they ranked the service providers:
Dish Subscribers: How To Get Cinemax For 1 Cent For 1 Year
By 12.19.07
Dish Network customers can get the Cinemax movie channel for one cent for year if they switch to paperless billing. Here’s how:
AT&T Lying about Dish Network HD DVRs?
By 12.14.07
Like all decent Americans, I loath Time Warner and decided to cancel my cable and get satellite service through AT&T, who are a Dish Network reseller.
Dish Network Sends Prepaid Return Boxes To Wrong Address Three Times, Bills For Unreturned Equipment
By 11.17.07
Reader Ryan called the Dish Network three weeks before moving to disconnect his service. Dish graciously offered to send prepaid return boxes for his equipment, but instead of sending them to Ryan’s new address, Dish sent them to his old address. Three times. Oddly, Dish managed to properly address a bill to Ryan’s new address. Ryan writes:
So What You're Saying Is Bank Of America Is Basically Powerless To Stop Credit Card Fraud?
By 11.9.07
“Got a charge on my credit card from “Member Services” for $19.23. This is a card I use for 3 specific bills, and I pay them off the day after the charge shows. I know it’s coming so this stood out.
AT&T Won't Charge Couple For Leaving Satellite Receiver Behind In Flaming House
By 10.26.07
AT&T wrote in to say they won’t be charging the family whose house burned down in the California wildfires for the satellite dish they left behind when fleeing for the lives
AT&T Asks CA Wildfire Victims If They Remembered To Pick Up Satellite Receiver As They Fled Their Burning House
By 10.26.07
When this Azola couple got back from their honeymoon, they had about an hour of matrimonial bliss before being forced to flee as their house was engulfed in flames. So you can understand they had some things on their mind other than the status of their AT&T | Dish receiver as they ran for their lives. When they called to cancel service, the customer service rep asked if they had “remembered to pick up the receiver” as they left the house…
Directly Call AT&T | DISH Retentions
By 10.11.07
To reach the AT&T | DISH retentions department, call 866-266-1292 , press 1, then press 1 again. Retentions departments are the gate of customer service you usually have to pass through to cancel service. They try to identify and solve objections to the service you have, either by pointing out features of awesomeness you apparently weren’t aware of, or by tossing credits or price reductions your way.
Everyone But Me Gets To Watch TV, A DISH Install Horror Story
By 8.17.07
“July 25 – So, I recently moved and have had one hell of a time with DISH Network. Apparently my new apartment building has an “exclusive contract” with ATT. So I call up those guys to get some TV in my new apt. ATT tells me to call DISH directly (their partner) and I oblige because ATT doesn’t deal with apartment complexes. I get on the phone to DISH with a guy (I think his name was Sam) who happily placed my order, until he asked me what floor I live on and I told him third. Sam proceeded to tell me that because of insurance reasons their DISH installers will not install on third floor or higher. I was a little baffled by this and Sam told me to goto a DISH reseller, like Radio Shack.
DISH Runs Away With Refund Spoon
By 6.14.07
UPDATE: 6/18/07:
Thank you for your help! However – I just wanted to let you know that I did finally receive the refund check in today’s mail. While it turned out your help wasn’t necessary after all, it was a great relief just knowing that you were there and willing to look into the situation.
No, We Didn't Install That Satellite Dish, The One On Your Roof You Didn't Order That Says "Dish Network"
By 5.13.07
Jane came home to find a Dish Network receiver on her roof. Jane never ordered service from Dish Network, and isn’t sure why she suddenly has a satellite dish on her roof. Dish Network isn’t sure, either.
Senators Have Tough Words For DirecTV's "Extra Innings" Deal
By 3.28.07
Senator John Kerry, D-Mass., had questions for Major League Baseball and DirecTV at a Senate Commerce Committee hearing on behalf of subscribers to cable TV and EchoStar Communications Corp.’s Dish Network who are threatened by the DirecTV-only “Extra Innings” deal.
