This story comes from tipster Dan, a Consumerist reader, and his co-worker Brandon, a DirecTV subscriber. Brandon saw that DirecTV was running a promotion of free NFL Sunday Ticket for new subscribers. He already had an account, but his subscription was pretty new, so he wondered whether he could get in on that. He could! Hurray! He had one glorious weekend of football, and then it was all taken away. He wasn’t eligible, DirecTV representatives explained. Brandon knew better. And Dan knew how to help him get the hours and hours of gridiron action that he deserves. [More]
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DirecTV Tells Customer It Will Waive Early Termination Fee; Claims It Never Said Such A Thing
By 10.4.12
You know how just about every customer service phone line tells you the call could be recorded? And surely you’ve been told by some CSR, “Here is my ID number so you can refer to it when you call back”? Well, Consumerist reader Bill found out that none of this matters when trying to make his case with DirecTV. [More]
Get DirecTV Executive Customer Service
By 11.4.09 — Updated: 9.19.16
If you’re having DirecTV issues, here’s two more top-level contacts for you to try:
