dell
This Battery Shipment From Dell Was Packed Efficiently
By 8.11.08
Our inbox is overflowing with links to the above photograph from the Daily WTF.
Morning Deals
By 8.5.08
- Iams: Free Iams Premium Protection Dog or Cat Food if you give them your address
- Iomega: 3.5″ External USB 2.0 Hard Drive shipped for $55.66(250 GB) Or $64.16 (320 GB)
- Newegg: Sennheiser CX300B 3.5mm Connector Canal Headphone (Black) $10 after rebates
Highlights From Dealhack
- Sierra Trading Post: Extra 10% off Clothing, Footwear, & Gear
- Amazon: Summer Sale: 25% or More off Kitchen Small Appliances
- Dell Home: Save 20% to 30% off Inspiron Notebook PCs
Highlights From Bargainist
- Torrid: $10 off select Birkenstock
- Toys “R” Us: BOGO $20 off all Wii games
- PayPal: Back to school savings @ Foot Locker, Guess, Tiger Direct, more
Dell's "Keyboard Condoms" Are No Problem For Stupid Shipping Gang
By 7.12.08
Consumerist Forums reader Sixtwo sent us some photos from his recent scrape with Dell and the stupid shipping gang. He ordered a pair of “keyboard condoms” which tip the scales at a few grams, but received a giant box and paid $16 for shipping. His letter and photos, inside…
Both Dell And AT&T Cash Checks Not Made Out To Them, Cause Much Sadness
By 7.10.08
It’s sure to be a pain in the butt if you accidentally switch two of your payments — but we’d always assumed that companies like AT&T and Dell wouldn’t cash checks that were not even made out to them. We we wrong!
Walmart.com: "Not Sold Online" Means "Come Pay More For It In The Store"
By 7.3.08
Reader F. put some Consumerist-savvy to work and got Walmart to honor the price shown on their website. You see, when something is out of stock on Walmart.com — the item’s description says “Not Sold Online,” rather than “Out of Stock.” Not being psychic, F. took this to mean that the item was not sold online, and would be available at the listed price at the store…
Morning Deals
By 6.30.08
Dell Offers To Repair Your Broken Monitor Over The Internet For $40
By 6.6.08
Reader Robin is wondering what sort of new technology Dell has invented that will let them physically repair a broken monitor over the internet. Must be some serious science.
Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation
By 5.30.08
Before we get to the typical bad-company shenanigans—in this case, Dell’s $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell’s CSR Vanessa gives us the scoop on Dell’s sophisticated order fulfillment system:
Judge: "Dell Has Engaged In Repeated Misleading, Deceptive And Unlawful Business Conduct"
By 5.28.08
A state judge in Albany, NY has found that Dell “has engaged in repeated misleading, deceptive and unlawful business conduct,including false and deceptive advertising of financing promotions and the terms of warranties, fraudulent, misleading and deceptive practices in credit financing and failure to provide warranty service and rebates.”
Dell Formats Your External Backup Drive, Erases 3 Years Worth Of Data
By 5.20.08
Reader Robert’s Dell XPS died. Under warranty, a Dell technician came to his house and in the process of “fixing” his computer decided to hook up and format his backup external hard drive, thus deleting 3 years worth of his work. Dell admits that they formatted his external drive but all they have to say to Robert is “Welcome to Dell.” Robert’s letter and timeline, inside…
What's The First Thing That Pops Into Your Head When You Think Of Dell? Or Sprint?
By 5.15.08
Companies spend a lot of money on marketing, but ultimately, a brand is what people think it is. Meet Brandtags.net — a site where you can tag brands with one word or phrase that best represents how you feel when you see their logo. It seems that Dell has its work cut out for it–some of the top tags people are using for that brand include:
Can Dell Stop Itself From Sending Me Catalogs?
By 5.9.08
Dell, for the love of God, stop sending me catalogs! They are annoying and unwanted, not to mention, useless. If I want to buy something from you, I’ll go online. I’ve filled out your online forms asking you to stop. I’ve asked over the phone. Three different Dell executives have been in email contact with me pledging that they would investigate the mystery of why Dell is addicted to sending me catalogs. I’ve burnt them. I’ve recycled them. They continue to arrive. In my previous post on this, someone mentioned they got Dell to stop after filing a BBB complaint. Here’s where you go to make one online. I just filed one, my first ever BBB complaint (Dell, see what you made me do?). It took less than 5 minutes.
"Dell Is Chasing Me Into The Arms Of Steve Jobs"
By 5.9.08
Reader Julia writes in to say that Dell owes her a $70 gift card and when she didn’t get it they simply told her “too bad.” She’s wondering if any other Dell customers were similarly “cheated.” She sent an EECB to Dell and a quick summary of her problem to us:
Dell Celebrates Earth Day By Sending Me Junk Mail After I Said Stop
By 4.22.08
Despite my repeated requests via online form and phone, and even a few posts about it, including one where I made a photo spread of burning the offending items, Dell keeps sending me catalogs. So here is another post for the online pillory, but, in celebration of Earth Day, instead of burning these catalogs, I have recycled them (see above). Their inability/indifference is all the more stupid because two different Dell execs contacted me to say they would look into the issue. They even had me email them the cryptograms on my address label to help remove me from their mailing system. Dell, please, help me save the planet and take me off your stupid catalog lists. Otherwise I guess I’ll just have to deem your material “pornographic” (hey, I know it when I see it, right?) and use USPS form 1500 to get you stop. When you decided to get people to lust after your XPS line, that probably isn’t what you had in mind.
Dell: Decent Customer Service Is Going To Cost Extra
By 4.22.08
According to a recent press release, Dell is aiming to delight you with a new premium customer service offering—for a price.
