../../../..//2007/08/22/chinese-factory-took-used-chopsticks/
Chinese factory took used chopsticks and resold them, without even disinfecting first. [Reuters]
defects
Boy Catches Fire After Wearing Pajamas With 500 Times The Safe Level Of Formaldehyde
By 8.21.07
A New Zealand boy suffered third-degree burns after his Chinese-made pajamas, a brand recalled for containing 500-900 times the safe levels of formaldehyde, caught fire after he sat near a gas heater.
By 8.20.07
../../../..//2007/08/20/chicago-firm-suing-chinese-company/
Chicago firm suing Chinese company shipping them 11,200 kilos of aspartame artificial sweetener which were found to contain metal shavings. [CBS2Chicago]
It's Easy To Miss News Of Product Recalls
By 8.16.07
It may seem crazy to loyal readers of the Consumerist, but people often important news when it comes to product recalls. NPR introduces us to James Millard Wilson, an art student in Baltimore who missed the news of the American Medical Optic (AMO) Complete MoisturePLUS Multipurpose Contact Lens Solution. He used to solution and got a painful eye infection that could have lead to blindness if he hadn’t gone to the hospital.
Nokia Recalls 46 Million Defective Batteries
By 8.15.07
Nokia has recalled 46 million defective Chinese-made batteries according to the New York Times. The batteries can overheat and dislodge during charging. Nokia promises to replace the batteries at no cost to the consumer.
Chinese Tire Recall Goes Into Effect
By 8.9.07
NHTSA ordered the recall after Foreign Tire Sales told the agency that some of Hangzhou Zhongce’s tires were made without a safety feature, called a gum strip, that helps bind the belts of a tire to each other. Some of the tires had a gum strip about half the width of the 0.6 millimeter gum strip Foreign Tire Sales expected, the importer said.
Fisher-Price Being Investigated By CPSC Due To Shoddy Track Record Reporting Defects
By 8.7.07
Fisher-Price has a shoddy track record when it comes to reporting defects and “injuries from defects” to the Consumer Products Safety Commission.
Lawsuit: XBOX 360 Scratches Discs?
By 7.11.07
Brouwer said his Xbox 360 scratched two of his games, “Gears of War” and “Madden NFL 07,” and that Microsoft offered to replace the games for a $20 fee. He is seeking more than $5 million in damages, according to the court filing.
We’re assuming the $5 million is to replace everyone’s games (class action) and not just for him. This lawsuit deals only with disc scratching, an entirely separate issue from the “general hardware failure” that prompted Microsoft to extend the XBOX 360 warranty.
XBOX 360 Failure Rate As High As 33%
By 7.3.07
The failure rate nearing a third of all Xbox 360 consoles was found at other retailers too. A Best Buy customer service department manager, who wished to remain unnamed, said that failure rates for the console were “between a quarter to a third” of all units sold.
Apple: We'll Only Help You With Your iPhone After It's Too Late To Return It
By 7.2.07
Darin’s iPhone was defective, so he tried to return it to the AT&T store where he purchased it. No dice. AT&T told him that Apple was responsible for the device. When Darin tried to exchange the phone with Apple, they told him he’d have to deal with AT&T for the first 14 days.
Rumor: iPhone Battery Lasts For Only 40 Minutes Of Talk Time
By 4.5.07
The iPhone battery lasts for only 40 minutes of talk time, according to intel tech guru John Dvorak received from an inside Cingular source.
Improved Xbox Warranty Is Victory For Gamer's Bizzare Project
By 4.4.07
Conor’s plan to return his broken Xbox in a 40ft shipping container is over, thanks to Microsoft’s improved Xbox warranty, which now says:
The Big Box Project
By 1.19.07
- This site is a result of my customer service experience with the Microsoft Xbox 360 support/repair team. My 360 failed for the second time in 6 months but this time the service has changed… without warning. According to their “highest tiered” phone agent, Microsoft has exercised their “right to change the terms and conditions” of my warranty without notification. Upon first failure I received an empty box in the mail to return the damaged goods in, shipping covered. This time the cost of shipping falls upon me and, apparently, there is no other option. I pressed and pressed and pleaded my case but I was assured there are no exceptions. Well, since they can’t help me out and cover the cost of an empty box, they are going to be receiving and returning the biggest damn box they have ever seen. I won’t spend 15 dollars but I’ll spend 15,000 dollars to prove my point and expose their conniving ways.
Wii Wrist Straps: Let the Lawsuits Begin
By 12.20.06
Law firm Green Welling LLP has filed the inevitable Wii wrist strap class action lawsuit, wherein they claim, ” Nintendo’s failure to include a remote that is free from defects is in breach of Nintendo’s own product warranty.” What’s the point of suing Nintendo?
Air Rifles Recalled: You’ll Shoot Your Eye Out
By 12.8.06
Just in time for Christmas, there’s a recall on air rifles. Not on a Red Ryder BB gun with a compass in the stock, and this thing which tells time, of course…
Viking Customer Still Hot Over Knobs
By 11.17.06
The guy who complained about his Viking knobs wrote in again. His letter, inside.
