The term “insurance” carries with it a boatload of connotations, so if you go into a UPS branch to ship a package and someone offers you “insurance” for a few extra dollars, you might think that you’ll be covered in case your shipment gets mangled along the way, but UPS employees are mis-using the term in order to upsell an add-on that doesn’t offer anywhere near the level of coverage one might expect. [More]
