The country’s second largest pharmacy chain is the latest party in a class-action lawsuit that accuses CVS of deliberately overcharging hundreds of thousands of patients for generic prescription drugs. [More]
customers
Waitress Donates Kidney To 72-Year-Old Patron, Both Feeling “Excellent” After Surgery
By 6.1.15
We all love hearing stories of big tippers at restaurants, those generous folks who leave behind piles of money in appreciation. But the generosity trend can swing both ways, as a waitress near Atlanta proved after giving a 72-year-old patron one of her kidneys. The transplant was successful and both are now doing well. [More]
Class Action Suit Filed In California Over Wells Fargo’s Alleged Customer Account Abuses
By 5.14.15
A lawsuit filed earlier this month by the city of Los Angeles accuses Wells Fargo of pushing employees to engage in fraudulent conduct with regard to consumer accounts in order to meet the bank’s sales quotas. Now, one of those customers has filed his own lawsuit against the San Francisco-based bank alleging the same misconduct deceived and defrauded consumers across the country. [More]
Los Angeles Sues Wells Fargo Over Unfair Customer Account Conduct
By 5.5.15 — Updated: 9.30.16
The City of Los Angeles has filed a lawsuit against the largest bank based in the state, accusing Wells Fargo of a plethora of unfair practices including encouraging employees to open unauthorized consumer accounts and then charging those accounts phony fees. [More]
SEC Reportedly Investigating Bank Of America Over Customer-Protection Rule Violations
By 4.28.15
Financial institutions are required under federal law to follow an array of rules that aim to protect consumers’ accounts. Bank of America may not have followed one of those rules over the course of several years, and now reportedly faces an investigation by the Securities and Exchange Commission. [More]
San Francisco Chinese Restaurant Temporarily Closes Because Pleasing Everyone Is A Waste Of Time
By 9.23.14
You just can’t please everyone. And if you try, you’re likely to get frustrated and maybe even lash out at others. That sounds like a situation that unfolded in a San Francisco restaurant recently when the chef-owner abruptly closed the place down. [More]
Doritos: Sorry For Only 3 Chips In Your Bag, Here's Some Free Coupons
By 12.22.10
An important update to yesterday’s late-breaking story about a man who opened up his bag of Doritos to find there where only three chips inside. As predicted, after reader D contacted the maker, Frito-Lay, they sent him some free coupons. [More]
Doritos Bag Contains Only Three Chips
By 12.21.10
Reader D said that he opened up a small bag of Doritos Nacho Cheese chips to find only three chips and one “chiplete” inside. [More]
Customer Service Is Bad Because You Already Said Yes
By 8.31.10
In this week’s New Yorker, James Surowiecki takes a brief look at customer service in America these days, and offers up some theories to explain why it sucks. Most of it is stuff you’ve probably already seen: it’s a cost center and therefore an attractive target when cutting expenses; bargain pricing makes it impossible; current attempts to make it more “efficient” just make it worse. But the real problem, he says, is that maybe companies are too concerned with the customers they don’t have. [More]
T-Mobile Offers $100 Refund To Customers Who Weren't Offered Original Nexus One Upgrade Price
By 1.15.10
If you’re already a T-Mobile customer and you bought the new Google Nexus One phone recently, you know firsthand that you had to pay $100 more than new customers. Today T-Mobile announced that they’re dropping that heavily criticized price, and will be refunding $100 to customers who paid $379 for the phone before January 14th. [More]
Three Reasons Why Customer Service Stinks
By 8.7.09
Jay Goltz, a small business owner in Chicago, thinks there are three reasons why customer service is so terrible at so many companies.
Airbag Defect Prompts Honda To Recall 440,000 Cars
By 8.1.09
If you own a Honda and don’t like getting shot in the face with jagged metal fragments, you may want to keep an eye out for a recall notice. The automaker announced yesterday that it would recall 440,000 Civics, Accords, and Acura TL sedans sold between 2001 and 2003.
DISH Network Will Pay $5.9 Million Back To Customers
By 7.17.09
In 2006, five states launched an investigation into DISH Network‘s crummy sales practices after hundreds of complaints from consumers. Now the company has agreed to pay $5.9 million to 46 states in a settlement announced today—and at least some of that money is earmarked for DISH customers.
Man Goes Crazy, Gets Tasered After Store Refuses To Let Him Use Bathroom
By 5.21.09
Village Lighting in Bellingham, Washington refused to let a 29-year-old man use their bathroom, and the man retaliated by going completely batshit insane on them.
Did Bad Customer Service Doom Circuit City?
By 5.10.09
Best-practices guru Joel Spolsky thinks Circuit City imploded because of their terrible customer service, not any “recession” or “macroeconomic conditions” nonsense. To prove his point, he looks at thriving New York electronics retailer B&H, which succeeds because they understand that stellar service leads to healthy profit margins.
Sprint Loses Another 1.1 Million Customers
By 2.19.09
Wondering why Sprint CEO Dan Hesse has time to wander around NYC telling people about Sprint products? Well, it’s apparently come to that. Sprint has lost another 1.1 million customers.
GM's Prez Begs Customers To Plead On GM's Behalf
By 11.18.08
Consumerist reader Darkrose writes, “I just got this in my e-mail. Thought you guys might be interested in it.” In the email, GM’s president Troy Clarke is in high PR mode, pointing out the grave consequences and emphasizing that GM wants not “a bailout but rather a loan that will be repaid.” We thought other readers who aren’t GM customers would find it interesting.
Allen's Bribes Customers Who Find Dead Rat Heads In Their Italian Green Beans
By 6.21.08
Texas wedding caterer Dale Cane found a dead rat’s head in one of the twenty cans of Allen’s Italian Green Beans he bought at Walmart. Allen’s quickly offered Cane $200 if he agreed to keep quiet, and assured him that “the Pasteurization process renders the product sterile and completely safe for consumption.” Even worse, this isn’t the first time a dead rat’s head popped up in a can of Allen’s Green Beans…
