We’re guilty of spreading disinformation; Sprint’s $3, seven-minute rule is the average customer service reps shoot for, over time. It’s not per call, as we’ve been trumpeting (out our ass, it seems) in our headlines. Kevin writes:
customer service representatives
Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.21.07
Remember how we said Sprint’s customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn’t no hooey-talk.
Why Sprint's Customer Service Sucks: They Only Let Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.8.07
Sprint has such shitty customer service because they don’t give customer service reps enough leeway to disburse billing adjustments, nor do they provide enough support, asserts our inside source.
DirecTV Expects Consumers to Pay to Ride in Black Hole
By 3.30.06
J.C.’s TV started flashing black every so often, like a very slow and annoying strobe. His phone calls to his cable service provider, DirecTV, earned him several unfulfilled promises but no results.
