Mark’s wife is a Target employee and got them a pretty sweet discount on a Westinghouse Digital TV. That doesn’t mean that they got any special treatment when the TV broke down, though. He got the same, evidently crappy, treatment as everyone else whose relatively new TV has failed within the first month. [More]
customer service hell
PayPal Keeps Freelancer's Pay 'Under Review' Because They Feel Like It
By 6.30.11
Kate works as a freelance something-or-other, and uses PayPal to bill her clients. She received a $2,000 deposit from a client after a period without working, and needs the money to pay bills right now. Because her client didn’t have a verified PayPal account and was using identity theft protection, his original payment got flagged as fraudulent. A new payment has been stuck in PayPal limbo: not fraudulent, but alsonot not released to Kate, and seemingly no one at PayPal is able to help her. Update: The issue has been resolved. [More]
Unexplained Car Payment Reversals Drive Couple Into Bad Credit
By 7.21.09
Kristin and her husband say they’ve made all the payments on their Nissan Altima on time, but Nissan has nevertheless denied their payments and reported them delinquent to credit bureaus. Customer service won’t help, and they don’t know what to do. Their story:
Best Buy Ties Up A Grand Of Guy's Money For A Month
By 7.7.09
Disregarding our sage advice, former Best Buy employee Patrick wanted to cash out his 401(k) when he left the company. But he found getting ahold of the money was tougher than getting out of the store without being offered an extended service plan:
