Staples took over a month to deliver an order for business cards that they promised to fill in under seven days. The office megastore somehow misplaced reader Brett’s payment confirmation and never sent his order along to their supplier. When Brett asked Staples to fix their mistake and deliver the cards, he was told to pay for a second order and trust that Staples would eventually issue a refund. When he explained that he deserved compensation, not another charge, a manager told him “it would be a disaster to compensate customers based on the amount of problems we cause.”
