customer service

[I] had to go down an escalator and there were like 4-5 suited people at the bottom staring and smiling at me. My instinct was to run back up the escalator, it was really intimidating. Then I told like 5 separate people who were circling me like sharks that I was fine and preferred the teller. And then one guy went so far as to grab my withdrawal slip out of my hand!! He saw it and was like, ‘Oh, you don’t know your account number? I can help you with that from over here…’ It was unreal.