Let’s say a Mother’s Day gift food delivery gets delivered to a stranger’s address, so you call the customer on behalf of your company to deliver the bad news. Uh-oh, now that customer is angry that her Mother’s Day gift isn’t going to make it in time! What do you do? You probably don’t say, “Well your mom is 85 years old, so maybe she won’t remember which day Mother’s Day is?” [More]
