MCI has an impressive array of overlaid customer service systems. They have an automated email reply which carefully deduces your problem and sends back possible solutions, a guy in India and then another robot system of multiple steps you have to take so they can determine whether you’re actually an MCI customer and worthy of opening a ‘trouble ticket.’ Which might be dandy if any of these multi-million dollar apparatchiks worked, or, if in the first place, Neil Gaiman, of The Sandman fame, could call his daughter’s cellphone in the UK on MCI long distance lines.
