Verizon accidently charged Michelle $480 for nights and weekends that should have been free; correcting the problem was a nightmare. Michelle worried the erroneous charges would be deducted from her account through Verizon’s autopay. Verizon told her to cancel autopay and assured her no money would be withdrawn, even though her online account showed a pending charge. Two days later, worried about the charge that was still pending, Michelle tried to stop the payment through Verizon; she was referred her to the bank, which promptly sent her back to Verizon.
