customer service

I wanted to sign up for the Ocean on May 13th, but I noticed that on the web site, the only option for contracts was a 24 month agreement. Given that Helio is a new company, I wasn’t sure I wanted to commit to two years. I called Helio to find out if I could get a one-year agreement. The customer service rep that I spoke to was very accommodating and said I could have a one year deal. I mentioned a web promo code that would get me some other discounts, including the $30 activation fee waved, and $25 off the first four months of service, and she said that I could have all that, as well as a nice discount on the phone itself. I signed up then and there.