customer service

Target's Everyday Ineptitude Reminds Me Why I Like Online Shopping

Target's Everyday Ineptitude Reminds Me Why I Like Online Shopping

I wanted to buy a softball glove for a game today. I called my nearest Target to find out if they had any in stock. The operator tried transferring me to the sports area three times but no one picked up. She asked me to call back. I asked if she had a fancy device for looking up the in-store stock. She said to do that she needed a specific item number. Online, Target’s wares have 3 numbers: a category #, an ASIN, and a DPCI. She needed a DCPI. I gave her one for this glove. She said they didn’t have any in stock. I then tried to look at other gloves, but the two or three that I tried didn’t have DCPI numbers…