After being dissatisfied with his United ticket being changed without notice, and the fact that he called three times and each time there was some sort of birthday party in the background rendering the conversation incomprehensible, Bob got his story posted here. We advised him to send an executive email carpet bomb (EECB), and CC his complaints to the Department of Transportation. Now, the godly hand of United customer service has reached out of the ether and given him a scratch behind the ears, and Bob has gone from peeved consumer to pleased…
