customer service

I am writing this note today on behalf of my 80 year old parents who have been banking with Washington Mutual. My parents account has had 10 forged checks passed on their 3 of their bank accounts. The fraud department has reimbursed one of the accounts for 2 checks after faxing a copy of the police report. However, today, after 20 days now, the fraud department has not reimbursed the other accounts. I have called fraud department many times now in an effort to recapture these funds in the amount of $1,100.00. Quite frankly the department was very rude and has been giving my parents the run around!