United is already one of our more entertaining airlines when it comes to stories—they’ve rerouted direct flights without telling ticket holders, given us duct tape heroics, and hire Disney executives to improve customer service (we hope that means pilots dressed up as giant huggable pilots). Now comes news that they’re pledging to reduce waiting times for baggage from nigh-infinity to 25 minutes, as part of a comprehensive new “Customer Commitment” pledge to improve customer service and avoid Federal intervention.
