Reader Brandon writes in to share a painful story of shoddy customer service and questionable pricing policies with LetsTalk, an online mobile phone and plan retailer. After ordering a $99 phone with a $100 mail in rebate, the order was delayed, then changed to add a free car charger to apologize for the delay (so far so good), then changed again without notice to $299 with a $200 mail in rebate. After calling to dispute the charges, he was promised the price would be changed back to its original amount—but the next day it was shipped out and his account was charged for $299.
