customer service

Brecht BMW Tells Customer "Go Back To Volkswagon, You Don't Deserve To Own A BMW"

Brecht BMW Tells Customer "Go Back To Volkswagon, You Don't Deserve To Own A BMW"

Poor Raquel. She only wanted to return her leased BMW. Following instructions to bring her car to any authorized dealership, she arrived at Brecht BMW in San Diego. Brecht’s manager refused to accept the car, a decision he conveyed by screaming in front of her kids, threatening to call the police, and telling her to “go back to Volkswagon” because she didn’t “deserve to own a BMW.” Raquel writes: