Could there actually be a secret program afoot to improve Best Buy’s customer service and make amends for their bad ways? Marjorie writes:
Something is going on at Best Buy. I noticed that the phone for the local store, which used to be maddening with it’s endless options that never seemed to route to a real live person, is actually answered by a real live person now. On top of that, I actually got good customer service from corporate. And it wasn’t a hassle!
