Thanks for visiting Consumerist.com. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news.
Reader Keith just bought a Dell computer last week. Right after he bought it, the price dropped $60. He wanted Dell to give him $60 back. The basic customer service reps he called “couldn’t/wouldn’t do anything,” so he ended up calling the returns department. There he met with success and got his money back. Good on ya! So remember, if you can’t get in the front door, trying going the side door. Sometimes you’ll have more luck calling a different number than the standard 1-800 line.
Part of 
Founded in 2005, Consumerist® is an independent source of consumer news and information published by Consumer Reports.
