customer service

What To Say When You Call The CEO's Office

What To Say When You Call The CEO's Office

This classic article on the art of “turboing,” escalating your problem to the executive’s office, has some great advice about what to say when you get there. Here’s a line Rob Levandowski, himself a former Tier 2 XEROX customer service rep, uses to get his foot in the door once he reaches the CEO’s secretary: