One of our readers appeared on NBC Nightly News the other night after his story was featured on The Consumerist. Bob Loncaric paid extra to fly direct on United and when he checked his reservation, he found it had been mysteriously changed to one with stopovers. He called customer service, but was barely able to understand the outsourced call center employee’s version of English, except for the list of cities he didn’t want to stay in spouting out of the guy’s mouth….
