Reader Glenn was traveling to Thailand with a group of friends. Glenn and another member of the group have issues with Sleep Apnea, a potentially life threatening disorder where sufferers stop breathing in their sleep. Fortunately, a simple medical device called a C-Pap machine can be used during sleep to correct the problem. So Glenn, being the informed responsible consumer he is, contacted the airline the group was booked on, United, to make sure that he’d be able to use his C-Pap machine during the god-awfully long trip from Boston to Thailand. United said, sure, no problem, they’d be able to get him an outlet for his machine. Then, they canceled his booking. Without telling him. But wait! It gets worse!
