These internal Verizon emails, sent by the same insider and as a a followup to “LEAKS: Insider Says Verizon Isn’t Fulfilling Advertised Discounts For Tens Of Thousands,” shows why some of our readers have complained about Verizon offering them one price and billing them another, and then being inflexible in offering service credits. It appears to show that Verizon mailed out a half a million “Blitz” promotional rate cards, then decided it was an error and pulled the offer from the computers. Then Verizon let people get the advertised offers, but only if the customer specifically asked for it. Around the same time, on March 3rd, management cuts the discounts reps can give to $150. Two weeks later, it’s $50. Two weeks after that, it’s zero. Even if a customer was overbilled and legitimately deserved a credit, tough titties, Texas, you weren’t going to get it. Verizon insider’s explanation, rebuttal to the response by Verizon PR pointman John Bonomo, and the internal emails, inside…
