One great way to get good customer service is to wear fire department gear. Usually my relationship with local merchants is pretty neutral. I give them money, they give me goods and services, and we both go on our ways without too much in the way of exchanging of pleasantries. But recently my EMT buddy gave me a super-comfortable official FDNY sweatjacket (it’s got a zipper, my name on the pocket, a FDNY badge on the left shoulder, an (empty) station badge on the left breast and FDNY stitched in outline on the back) for my birthday and when I wore it to get breakfast, both the bagel guy and the coffee guy were much friendlier than they’ve ever been. I do not in any way condone impersonating emergency workers or law enforcement personnel, I just thought it was interesting to see in person the difference in how stores treated me just based on the jacket I wore. Though, I couldn’t help thinking about wearing it and going back to Commerce Bank and see if they’ve changed their mind about waiving that account inactivity fee…
