Reader Diana has always had small problems at her local KFC store in Los Lunas, NM. but never of this magnitude. After Diana returned home with her food, she realized that KFC had forgotten the biscuits. Because Diana lives nearby and is a fan of their biscuits, she returned to KFC to retrieve her missing food. Instead of a helpful and apologetic employee, she spoke to a rude and sarcastic employee who was convinced that she had included the biscuits and believed that Diana was liar. Diana recounts her conversation, inside…
