To escalate a complaint at Sears past the completely useless 1-800 number, call 847-286-2500 and ask for Mr. Lampert’s office (Ed Lampert is the chairman of the board). When the executive assistance picks up, tell them you want to file an “Executive Complaint.” Said the reader who submitted this tip, “A single call to this group is actually well on my way to resolving a problem that 4 calls & 3 transfers at the 1-800-4-my-home line could not handle.” Don’t forget to be calm, professional, and succinct when you speak with them.
