UPDATE: A spokeswoman for IHG told Consumerist that the company had sent Spire Elite members an email alerting them to the incorrect number printed on their cards in September, and that they should expect to receive a new card in the mail. [More]
customer care
InterContinental Hotels Surprises Loyalty Members With Customer Care Number Connecting To Adult Chat Line
By 10.20.15
Having Problems With Skype Technical Or Customer Service? Use Twitter And, Well, Skype
By 5.12.09
A lot of Consumerist readers use Skype. (I mostly use it to call my cell phone when I can’t find it, but I also use SkypeIn for my business line.) Many of said readers, such as George, have technical or billing problems with Skype, but can’t get a response out of the Web-based customer support system. What should they do?
Comcast Charges Hurricane Victim $24.95 For Calling Customer Service
By 1.24.09
Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.
Dell Can't Tell Time
By 3.14.07
Dell doesn’t understand the difference between business hours support and 24×7 support. Dell’s website states “We will respond to your sales e-mail inquiries within two business hours, 24 hours a day, 7 days a week!” Wow, what excellent service.
