cramming and slamming

(Miss Conduct)

Company Caught Switching Customers’ Phone Service Without Permission

So your phone company calls you and says there’s a new plan that can save your on your phone bill, or maybe to let you know that you’re being overcharged for your current service. So you go ahead and switch to the more sensible plan, only to find out weeks later that you’ve actually been switched over to a new service provider you’ve never heard of — and to a plan that costs more than your old one. This was a reality for dozens of people who complained to the FCC about a Michigan-based company that now faces a potential $2.4 million fine. [More]