Weeks after a court ruled that Cox Communications had deliberately ignored repeat piracy offenders and put up roadblocks to prevent certain copyright holders from filing infringement claims, a jury has handed down a $25 million verdict against the cable and Internet provider. [More]
Earlier this year we told you how apparently innocent Cox cable/Internet customers had gotten caught up in a piracy lawsuit filed against the company by a music publisher. While some of those customers were able to remove themselves from the dispute, a judge has ruled that Cox knowingly allowed pirates to continue using their broadband accounts in violation of the law. [More]
In Aug. 2014, a hacker used a clever bit of social engineering to talk his way into accessing the personal information for an unknown number of Cox cable, Internet, and phone customers. For its failure to shield its system from this sort of outside invasion, the pay-TV company has agreed to pay $595,000 to the FCC. [More]
Should you be forced to be required to pay your cable company extra money for a set-top box in order to get cable TV service you’re already paying for? According to a federal jury in Oklahoma, which recently returned a $6.31 million verdict against Cox Communications, the answer is no. [More]
We recently told you about a number of Cox broadband subscribers who were caught up in a piracy lawsuit filed against the cable company by music publishing giant BMG Rights Management. These customers said their personal information should not be involved in this legal dispute because they had nothing to do with the alleged content theft. Last week, the judge in the case sided with some Cox subscribers while saying that others hadn’t done enough to separate themselves from the dispute. [More]
Imagine you get a letter from your Internet service provider giving you some odd news: You’re not being accused of piracy, but there’s a court order demanding that the ISP hand over your information to a copyright holder who thinks you might be a pirate. That’s the case for several Cox customers who have been caught up in a lawsuit between the cable company and a mammoth music publisher. [More]
Cox cable customers are about to join many of the rest of us nationwide in a club that nobody particularly wants to be in: the not-so-illustrious crowd of those who have usage limits on their home broadband service, and have to cough up extra cash for any extra bits and bytes.
It’s only been a few days since Comcast and Time Warner Cable got tired of waiting for the inevitable regulatory objections to their wedding and called off the whole $45 billion marriage. While Comcast can enjoy the single life for a bit before deciding what to do next, TWC is already being linked to multiple suitors. First there was news that Charter, who was originally rejected in favor of Comcast’s bigger, sexier proposal, was once again standing outside TWC’s window with a boombox over its head. Now come rumors that TWC may be trying to make some merger magic happen with Cox. [More]
Baseball season is only days away, and the L.A. Dodgers are fresh off a 94-win division title season. Yet a large number of Dodgers fans can’t watch the games on TV because the cable sports channel owned by the team and Time Warner Cable has yet to reach deals that would let other pay-TV operators in the region carry the station. And TWC’s answer to these fans is mind-bogglingly idiotic. [More]
We all know that this country doesn’t have nearly enough competition in the broadband Internet sector, but it’s a little sad to watch what happens when one of the nation’s cable giants faces some unexpected competition. Google Fiber’s gigabit connections may soon grace the city of Phoenix, Arizona. Oh, and back in July, Cox Communications gave their customers with faster broadband plans a completely coincidental 100% speed increase. [More]
While you may — and probably do — hate your cable and Internet provider, a number of these companies have been doing one thing right over the last few years, by refusing to hand over user information to copyright troll lawyers looking to extort money out of people for allegedly sharing porn over the Internet. Yesterday, a federal appeals court handed down a ruling that could send a number of these trolls back under the bridges whence they came. [More]
In news that will not surprise Consumerist readers, a massive annual survey of American consumers shows that we are all generally dissatisfied with our cable and Internet service providers, and that we find Time Warner Cable, Comcast, Charter, and Cox just a little bit less satisfying than average. [More]
As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes.
For years, a number of the larger cable-based Internet providers have placed WiFi hotspots around the country for their customers to use when not in the comfort of their own home, but you had to find a hotspot operated by your ISP. Today, five of those companies — Comcast, Time Warner Cable, Bright House Networks, Cablevision, and Cox Communications — have announced that their customers will all soon be able to all use the same hotspots. But will people use them — and will this actually make some of the problems worse?
In an apparent effort to woo new customers who only want the most basic of cable service and retain some current subscribers who are thinking of cutting the cable cord, Cox Communications has become the latest cable provider to jump on the low-price bandwagon, rolling out its $35/month TV Economy offering.
An Arizona family is suing Cox cable company after one of the cable companies’ outsourced technicians executed their son in a botched break-in. That ex-contractor is now sitting on death row.
Cox Communications is giving out credits for users who lost cable service during Hurricane Irene. Here’s how to get it: