Abel’s Copies is standing by their strict “No Refunds” policy even after ordering the wrong course packet for reader David. The workers at the off-campus bookstore near the University of Texas at Austin insisted there was only one instructor for David’s course and that they couldn’t order a new course packet unless David paid in advance. When David got home, he realized that Abel’s sold him the wrong packet. He called the store and learned that Abel’s had the right packet in stock for $25 less than he paid—but Abel’s refused to issue a refund…
