Over the weekend, the New York Times published a lengthy article based on interviews with current and former (mostly former) Amazon employees about the company’s employment practices. They concluded that for most employees, the pace of work and atmosphere were unbearable, allowing employees no personal lives, encouraging snitching and paranoia, and working employees impossibly hard before spitting most of them out a couple of years later. [More]
corporate culture
Apple, Best Buy Driven By Arrogance
A stinging analysis on WalletPop makes the obvious but poignant argument that too-big-for-their-britches corporations such as Apple and Best Buy have let hubris cloud their customer service vision. [More]