Most stories we write about unhappy customers returning to the scene of their displeasure end badly — sometimes burn-down-the-building, drive-your-car-into-the-restaurant badly. So we’re relieved to bring you a tale of an angry Starbucks customer who came back to the coffee shop to apologize and compensate the barista she felt she’d wronged. [More]
consumers behaving badly
It’s understandable that a customer may be a bit ticked off when their bag full of tacos doesn’t include everything they asked for at the drive-thru. But it is never acceptable to take that frustration out on an employee in a violent manner. [More]
When you make a living driving people around, you’re likely to run into a bad customer or two, from a driver being attacked by a passenger to a rider commandeering and then crashing the ride-hailing vehicle. A Chicago Uber driver experienced a not-so-great night on the town last week, when someone attacked him and his vehicle. [More]
There’s the person you don’t want to be seated next to on a flight (snores, won’t share the arm rest, drools on your arm) and then there’s the passenger no one wants to even be on the same plane with. Federal prosecutors say a man made enough people uncomfortable on a JetBlue flight from New York to Los Angeles, including a pregnant woman he allegedly groped, that the plane made an emergency landing in Denver.