In response to our post, 9 Confessions Of A Former Sports Authority Manager, SA Customer Service Manager Mike Ashton, who works in the corporate office, contacted Consumerist to let us know that customers can call him first, at 800-666-8143 or 720-270-6267, or emailing firstname.lastname@example.org, before using the other contact information in the old post. Here is the message he left:
A sneaky DirecTV marketer has bought up toll-free numbers that end in “DISH.” When DISH Network customers call up, the operators make it sound like they’re from Dish and offering them a free service upgrade, but in reality, they’re switching the service and slamming the Dish Network customer into a DirecTV service contract.
“It’s the increased cost of doing business,” was Citicard’s constant refrain when Kent’s husband called to complain about their latest pre-CARD act adverse action insanity: transfer $5000 in balances from other credit cards to this credit card or we’ll double your interest rate. Listen to Kent’s message left on the new Consumerist hotline and/or read the transcript:
Consumerist has a new hotline you can call to leave tips by voicemail. Just call 347-422-6695 or 347-42C-ON95 and let it fly. It’s hooked up to a Google Voice account so we can easily embed and play your voicemail in a post. Of course, if you rather the tip be on background and not used for direct posting, just ask for that in the message. We even already have a message since putting up the number in the sidebar yesterday: