In December, after an inexplicably long trip through the legislative process, President Obama signed the Consumer Review Fairness Act, making it illegal for companies to demand that consumers sign away their right to speak honestly. However, not everyone seems to have gotten this message. [More]
consumer review freedom act
Speak Freely America: New Federal Law Outlaws Gag Clauses That Punish You For Negative Reviews
By and 12.14.16
A new federal law will be born today. If it is signed by President Obama, one of his final acts in office will be to enshrine into law one of the core principles on which Consumerist — now in its eleventh year — was founded: That honest consumers have the right to complain. [More]
Bill Outlawing “Gag Clauses” That Punish Customers For Writing Negative Reviews Goes To President
By 11.29.16
After more than a year of waiting, Congress has finally okayed a piece of legislation that, if signed by the president, will stop companies from using so-called “non-disparagement” or “gag” clauses to prevent or discourage customers from writing honest reviews. [More]
House Passes Bill Outlawing “Gag Clauses” That Try To Punish Customers For Writing Negative Reviews
By 9.12.16
We’re nearing the finish line for a piece of legislation that will make it illegal for companies to put so-called “gag orders” in their customer contracts to prevent consumers from sharing their honest opinions with the rest of the world. [More]
Petsitter Loses $1 Million Lawsuit Over Negative Yelp Review
By 8.30.16
The six-month saga of the Texas petsitter who sued a customer for up to $1 million in damages over a negative Yelp review appears to have come to an end, with a judge agreeing to dismiss the case that made national headlines. [More]
Yelp Explains Why It’s Flagging “Questionable Legal Threats” In Reviews
By 7.26.16
A couple months ago, while writing an update to the ongoing saga of the Texas couple being sued for writing a negative Yelp review about their petsitter, we noticed that Yelp had flagged the petsitter’s page with an alert that this particular review was being challenged in court. Now the company is going a step further, flagging reviews that have led to “Questionable Legal Threats.” [More]
Petsitter Sues Couple For $6,766 Over Negative Yelp Review
By 2.18.16
So you hired a pet sitter to take care of your companions while you were out of town, but you weren’t happy with the service you received. You’re free to go online and publicly share your thoughts about that experience, as long as what you write is truthful. But you still might be sued by that pet sitter if your contract included a clause forbidding you from posting anything negative about the company. [More]
