A campaign to stop Michael Baroody from getting nominated as head of the Consumer Product Safety Commission sprung up at StopBaroody.com. While Baroody was Executive Vice President of NAM, the manufacturer’s lobby:
consumer action
Filing A Good Complaint Roundup
By 5.1.07
“A letter of complaint is an opportunity to arm someone who may be unfamiliar with your problem with the fact necessary to investigate.”
How To File A Complaint Against A Bank
By 4.30.07
If you feel a bank has been “misleading, discriminated against you in lending, or violated a law or regulation,” you can file a complaint with the Federal Reserve Board.
UPDATE: Kitten-Filled YouTube Mocks T-Mobile's $629 Foot-Dragging
By 4.26.07
From what we can gather, T-mobile said he was responsible for all charges made before he reported the incident. Then they said they would wipe all the charges, after he faxed a police report. Then they kept saying they never got the fax.
Reader Kicks T-Mobile's Butt Over Denied Rebate
By 4.3.07
Kathlene used her mad consumer skills to force T-Mobile into honoring the rebate they were supposed to give her. She slayed their bogus reasons for denying her rebate. She escalated, and escalated. Finally, she emailed an extremely well-crafted letter to CEO Robert Dotson (pictured, looking like a pile of badass).
Record Customer Service Calls On Your Treo With CallRec
By 3.29.07
If you have a Treo, you can record your customer service calls by downloading and installing CallRec (7-day free trial, $19.95 thereafter).
Kick Your Airline Complaint Up A Notch By CCing It To The DOT
By 3.27.07
WSJ reports that sending a copy of your airline complaint to the Department of Transportation (DOT) can result in increased attention from the airline.
Record Outbound Customer Service Calls With 321-CALL-LOG
By 3.7.07
321-CALL-LOG is free online service that helps you make recordings of and document your customer service phone calls.
Hell In A Bloomingdale's Handbag Turns To Heaven, But It Takes Steering
By 2.26.07
Jack was trying to replace the second of two defective Kate Spade handbags from Bloomingdale’s.
How To Fix Your Credit Report When Creditors Won't Admit Their Mistakes
By 2.26.07
If you find an error on your credit report, fixing it is often a painless process. Notify the credit bureau and if the creditor can’t verify the information, it gets removed. If it doesn’t, here are steps to take towards getting your credit report right, cribbed from the Wall Street Journal.
Warrant Issued For Verizon's Arrest
By 2.9.07
Just before Poodleman filed a motion to seize Verizon’s property, he received a check from the company.
Reader Plays Quitsies To Get Time Warner Bill Lowered
By 2.6.07
Ron got his Time Warner Cable bill reduced by threatening to cancel service.
Free 2007 Consumer Action Handbook Available
By 1.31.07
The 2007 Consumer Action Handbook is now available. Published by the Federal Citizen Information Center
Kitten-Filled YouTube Mocks T-Mobile’s $629 Foot-Dragging
By 1.25.07
So obviously Graham’s next logical step was to make a nearly incomprehensible youtube cartoon with kittens, a hiphop sock puppet, and a sad and misunderstood megacorp glob.
United Continues To Screw Blogger’s Parents Out Of $3000
By 1.25.07
It’s been a series of dips and valleys for Mahesh in his battle with United, and the latest is another disappointment.
United Wants To Make Good To Parents Bilked For $3000
By 1.22.07
Looks the blogger whose elderly, recovering-from-surgery parents got bilked for $3000 after United Airlines lost their airlines, is finally catching a break.
Best Buy Bends After Screwing Blogger
By 1.18.07
Jorge spends over $2000 for a new JVC TV from Best Buy, based on an ad which said the price included a stand. TV arrives, no stand. Jorge goes to his Best Buy in Denver, Co, asks for it, and the assistant manager refuses to honor the ad.
