For some strange reason, “T” prefers clear and bright aisles filled with well-labeled merchandise, chipper employees who direct him to appropriate departments, and a well-running checkout line with open registers to match how many customers are in the store.
complaints
Verizon 100 Free Anytime Minutes Only For Certain Special People
By 8.28.06
Inspired by our Verizon 100 Free Anytime Minutes investigation, George called up to try and apply. He’s got two Verizon accounts and pays at least $200, so he should be eligible, right?
Consumer Blasts Verizon With Car Windows
By 8.25.06
Another fine example of people using their cars as anti-corporate billboards. What really makes this one, however, is what the owner decided to park his car in front of.
Please Copy 415 Serial Numbers To Complete Your Apple Battery Recall
By 8.25.06
Paul is the tech guy at an all-Mac private school and he’s more steaming than a self-immolating battery.
UPDATE: Time Warner Pays Inexplicable House Call
By 8.24.06
Dan Edelman gives us an exciting update on the mysterious, TWC tech that visited his house two days ago, without notice and for no apparent reason.
EXCLUSIVE: Giftassistant.com Scam, The Inside Scoop
By 8.24.06
After we talked about a bogus gift card site and mistakenly implied that the fellas listed as authors in the source code were involved with defrauding consumers, one of the came forward to clear up the facts.
TWC Tells Customer To Shove ‘A Pack Of Matches’ Under Broken Router
By 8.24.06
Short version: Mark got high-speed wireless with Time Warner Cable. They gave him a dirty, fidgety router that if you touch the power supply, it resets. When he got a tech to come back, the tech told him to shove a pack of matches and a bottle cap under the router to keep it from moving.
Consumerist Investigates: Giftassistant.com Scam?
By 8.23.06
If it walks and talks like a duck, you probably need to lay off the acid. Likewise, Rikomatic’s experience with TheGiftAssistant.com quacks just like a fly-by-night scam.
Travelodge Santa Cruz Found Mad Skanky
By 8.23.06
Reader Adam L’s most unsavory experience at a Santa Cruz Travelodge this week included:
Time Warner Pays Inexplicable House Call, Consumerist Helps
By 8.23.06
Dan Edelman, a loyal Consumerist reader, was shocked to hear a Time Warner Cable tech visited his apartment yesterday. Odder than the difficulty in getting one to show up in the first place was that the tech wasn’t asked for. No service call was put in. His cheetos slathered roommate let the guy in without an explanation. The tech puttered around for 20 minutes and left.
Yeah Dude, Walgreens Blows
By 8.23.06
PikaPikaChick concurs, Walgreen’s is the suck. She even wrote a letter to them, expressing the degree of their suck, which is manifest.
Orbitz Customer Cancels Reservation For Spite
By 8.22.06
Even with Orbitz’s notoriously inept customer service – behind that facade of campy commercials and flash games, there’s…more facade – this is a new one. Reader Missdona booked a room at the Bellagio hotel last week. Yesterday, the price dropped $20. She tried to lock in the lower rate but was unable to online and the phone people consistently put her on long hold only to disconnect her or refused to help. She decides to cancel and book with the hotel direct. A phone rep tells her that cancelling will cost $25.
Even TWC’s Customer Service System Is Broken
By 8.22.06
Beth writes in that her Time Warner cable connection isn’t working and they have her account info so bungled that the system won’t even let her connect to a (most likely, incompetent) operator.
Exploding Glass Adveco TV Stand
By 8.22.06
The webs that are inter are dripping with piss and vinegar over an exploding glass TV stand.
IDT Energy Snookering Queens Residents After Blackouts
By 8.21.06
Looks like IDT Energy reseller is still up to its old tricks. This time they’re targeting Queens residents after the recent ConEd blackouts, sometimes even posing as ConEd workers.
UPDATE: Empire Who’s Who Service Gets Imperial
By 8.21.06
Previously, a reader wrote in about how hard it was to get a refund from Empire’s Who’s Who, a business contact directory. Many of our commentors said the best way was to dispute the charges with the credit card company. Today, another reader writes that all it took for her was the THREAT of doing so.
Ask The Consumerists: When Is Hi-Def, Not?
By 8.21.06
Like many others, Andy’s not getting that amazing hi-def signal on his hi-def TV. His 42 inch, plasma, 2 grand plus, hi-def TV.
