The Nebraska Attorney General has told the Conoco that posted low prices on its signs but then charged 25-50 cents higher per gallon on most of the pumps to stop its deceptive advertising practices.
complaints
Reader Gets Lowe's To Replace Vibrating Washer
By 10.2.07
After a month of effort, Eric got Lowes to give him a washer that doesn’t shake itself to pieces. His complaint letters and phone calls to corporate had the effect of water dashing against a rock, so he turned his attention to the store manager, where he found success. Domo arigato, Mr. Vibrato!
GoDaddy Hushing Up Customer Credit Card Data Breach?
By 10.2.07
Did domain name registrar GoDaddy have a credit card security breach that they’re not telling anyone about? That’s what Reader Newcxns thinks. Two weeks ago, one of his Citi cards was replaced. One week later, another. The only thing Citi would tell him is that “a merchant” reported a possible data breach. No merchant has sent any data breach reports to Newcxns. In typical fashion, banks and vendors like to hide it when their security systems fail and compromise your account information.
Family Says Bank Of America Refuses to Cash Bond Worth $30,000
By 10.1.07
Greg Miller, the son of Bette Miller, the woman who is in a dispute with Bank of America over a $5,000 bond bought in 1984 from Rainier National Bank, has written in to tell his side of the story. Here’s his letter.
Find Your State Public Utilities Comission
By 10.1.07
If you have a complaint with a company in any of the following industries
Hey Comcast, Cubs Fans Want TBS In HD. Right Now.
By 9.30.07
Comcast will add TBS HD to their line-up in Boston Tuesday, a day before Major League Baseball’s playoffs start, but Chicago isn’t getting the same treatment according to reader Daniel.
Walmart "Stalking" T-shirt Angers Stalking Victim
By 9.30.07
A stalking victim that has found she has little legal recourse against her harasser due to North Carolina’s weak laws is angry at Walmart for selling a T-shirt that makes light of stalking.
Home Depot Sells You A Deck They Can't Legally Build
By 9.30.07
Robert and his wife ordered a deck from Home Depot with the understanding that it would be installed around the middle of August. It turns out that Home Depot didn’t have necessary certification in order to build the deck. Home Depot is now requiring Robert and his wife wait until around Thanksgiving while their engineer does his paperwork.
We Use Illegal Telemarketing Not To "Change Your Do-Not-Call Status," But To "Give You An Opportunity To Change Your Do-Not-Call Preference"
By 9.29.07
DirecTV is defending automated sales calls to Do Not Call List subscribers as “informational,” and “not telemarketing.” The satellite TV provider recently called customers to say: “Because you are on our Do Not Call List, we can’t call you with all of our super-awesome special promotions.” This bothered reader Nina, who fired off angry letters to both DirecTV CEO, Chase Carey, and FCC Chairman Kevin Martin. Nina received the following pigheaded reply from DirecTV counsel, Rose Foley:
8 Personal Finance Lessons Learned From Monopoly
By 9.27.07
Remember those cold winter nights when your family stayed up late and fought to bankrupt each other? Recall the number of times you cheered a little metal dog (or hat or thimble) to move around a square board quickly? Recollect regularly screaming “come on seven!” only to roll a six? Who knew that all that time you were really learning about personal finance? Well, Blueprint for Financial Prosperity now knows this was the case. He’s detailed eight personal finance lessons he learned from Monopoly.
US Airways Cancels Your Flight, Treats You "Like Dirt"
By 9.27.07
We’re adding to our collection of complaints about US Airways and Philadelphia International Airport. If we collect them all, we may win a set of steak knives!
Apple Ships Computer Late, Denies "Expired" Rebate
By 9.26.07
My girlfriend is a college student. She purchased a brand new iMac on Apple’s website on August 7, the day the new iMacs came out, and got the free iPod Nano (after rebate) along with the deal. The rebate required both the UPC codes — which you would need to have received the products, right?
AT&T Stores Try To Promote iPhone Price Cut As "Manager's Special"
By 9.25.07
A reader reports that a Bellevue, WA AT&T store is trying to play it like the company-wide iPhone price drop is a “manager’s special.” When he called the regional manager, our reader was told the signs were the brainchild of the regional marketing department.
Blue Cross Blue Shield Calls Miscarriage "Elective Abortion," Denies Claim
By 9.24.07
After going without any healthcare coverage for 3 years, (husband’s employer didn’t not offer it and husband and child have preexisting conditions that make self paid insurance imposable to afford) was ecstatic to find out my husband’s new employer did offer insurance! Even though it is at a very high premium and a $2000 deductible, it’s better than nothing, right? At least that’s what I thought, till I tried to use Blue Cross Blue Shield of Kansas City…
Does Anyone At Dell Handle Busted Hard Drives?
By 9.23.07
Nobody at Dell can help Kevin return two broken hard drives. Kevin’s Seagate 320GB FreeAgent drive refuses to power on, and his 160GB Western Digital won’t boot. Kevin sent Dell a note after wrangling with eleven CSRs over five hours:
I called tonight due to 2 harddrives I purchased 26 days ago. Both drives have completely failed. One is knocking and the other won’t power on at all. I called Dell and have been transferred to 11 people and 3 different calls:
Cellphone Battery Designed To Fail At First Drop Of Water?
By 9.22.07
Does one of the LG cellphone batteries have a sensor on it to cause cellphone failure after the first touch of water? Even though no significant amount of water has penetrated the actual battery or cellphone itself. That’s what Tim wonders after conducting a little experiment and paper hack following dropping his cell phone into a tiny bit of coffee.
DirecTV Calls Customer On Do-Not-Call List To Ask If They Want To Hear A Sales Pitch Anyway
By 9.21.07
It was an automated DirecTv call. “You have asked us not to call you. Because you are on our Do Not Call List, we can’t call you with all of our super-awesome special promotions…” The recording goes on to ask me to hit a button to opt-out of their Do Not Call List.
