Mr. Grover:
complaints
AA Has Devil Lady For Check-In At Huntsville, Alabama Airport
By 12.12.07
Rodrigo writes of American Airlines, “In the last 4 travels between me, my wife and my father-in-law, ALL of them had been pretty bad. But the last one was the worst by far.” However, they had lots of miles to cash in, a tight budget, and travel needs, so it was back into the belly of the beast for one more adventure: “First nonsense of the day was when the lady there claimed the maximum was 50 pounds for the luggage. Ok here we go again.”
Travelocity Doesn't Know What A Funeral Is, You Pay Extra $279
By 12.10.07
On Nov 22 my 36 year old brother Mike died suddenly. So I quickly hoped on-line to get a flight from San Francisco to Pittsburgh, leaving Nov 24th.
DirecTV Screws Reader Six Ways From Sunday Night Football
By 12.10.07
About six months ago I moved into my apartment in Chicago to learn that the only service available was with DirecTV. Not only that, but we were forced to use MDU communications, a DirecTV reseller. With no options for television, I reluctantly purchased my own HD receiver off eBay (The HR-20) to avoid entering into a contract with them for two years. When I received my unit, I called MDU to sign up and the CSR at MDU told me that since I had my own receiver, I could sign directly up with DirecTV. Awesome I thought, I can cut out the middle man. The CSR at MDU even transferred me to DirecTV account set up line himself.
Charter Bills For Returned Equipment, Sends Account To Collections
By 12.8.07
Charter accused Kevin of failing to pay for unreturned equipment, even though Kevin paid his final bill in full and has a receipt for a returned cable box. Charter customer service representatives were happy to play whack-a-mole whenever the bogus charges for the equipment appeared on Kevin’s bill, but Charter eventually tired of the infuriatingly unwinnable game and sent Kevin’s account to collections.
Dish Network Refuses To Leave You Alone After Cancellation
By 12.7.07
Now Dish Network calls me LITERALLY every day trying to get me to sign up again. I explain my situation every time and they treat me with disgust, as if I am making up some elaborate story because I don’t have the guts to tell them I hate their service.
AT&T Overcharging For Sending Pictures?
By 12.7.07
If you’re AT&T cellphone customer on a messaging plan and you like to send pictures, check your bills. After noticing he was getting overcharged for sending pictures, reader Robert says an AT&T CSR told him that AT&T is having a nationwide computer glitch that could be overcharging you too…
Citibank Sends You Letters To Let You Know Your Paperless Statement Is Ready
By 12.7.07
Corey writes:
I have a lovely Citi Mastercard with lots of rewards. I hate having to deal with paper statements, so I signed up for paperless statements (like I’ve done with all my accounts), available for viewing online at their website.
AmEx Incompetence Unleashes Zombie Debt Collectors On Innocent Reader
By 12.7.07
Richard writes:I am an MD-PhD, working at a medical center in New York. In 2006 I came here form Wisconsin, and at that point I called American Express (had a credit card with them for about 7-8 years before), explained my move, and the new academic position I was taking on, and asked them if they…
Sears Front-Loading Washer Leaves Clothes Stinky
By 12.7.07
Karen, a self-described, “Stinky Mom,” writes:
I have had nothing but trouble w/ my high efficiency washer – my house STINKS, my clothes STINK, my towels STINK and now my FAMILY STINKS!!! I think as a Mom you’ve had enough when the kids at school laugh at your son because his jeans STINK!!!! I’ve had Sears out a number of times (will get my service) records – and even had the senior customer service person who deals with this type of washer say “I’m surprised they haven’t recalled the washers, we get this complaint all the time”!!
ING Direct: Oops You Don't Have Any Money
By 12.6.07
When Netbank went belly-up, all its customers and their accounts got converted to ING Direct customers, but reader Nate says they bungled his conversion and left him without funds, days before he was supposed to complete a cross-country move. He writes…
Reader Falls Victim To Spot Delivery Dealership Scam
By 12.5.07
Andriy writes:
It seems as I’m falling a victim to a Yo-Yo Car Financing | Spot Delivery Scam from a car dealer…
Coldest Day Of Year. No Heat On. Thanks, Slumlord Dermot Company.
By 12.4.07
The roach situation has improved, but Daniel still has to call the super every time he wants to take a shower. Also, on Sunday, when it was 21 degrees in New York, he didn’t have any heat until 6pm.
Target To Downgrade Return Policy: Receipts Always Required
By 12.3.07
A Target insider writes:“Starting next year, guests will no longer be able to return items without a receipt. This means that if you accidentally lose your receipt, or if your cashier doesn’t give you one, you’re SOL.
HP Takes Three Months To Repair Laptop, Then Ships It To The Wrong Address
By 12.1.07
Hewlett-Packard took over three months to fix reader Mark’s ailing laptop, which they then shipped to the wrong address. HP charged Mark several hundred dollars for the repairs in July, and gave an expected delivery date of August 5. In early September, Mark was told that the laptop would definitely ship by September 24. On October 10, Mark learned – after sending an email to the CEO and leaving ten messages – that his laptop could not be repaired, and that he would instead receive a new Compaq Presario by October 23. The laptop finally shipped on October 25 to Lavergne, Tennessee. Mark lives in Iowa.
Citibank Charges Student Loans Late Fee From 2005
By 11.30.07
Sean writes:
When I went to check the statement on my wife’s student loan through CitiBank for November, I noticed a late fee listed. As we signed up to pay via direct debit for the interest rate deduction, we get no paper statements. I checked my records, and our last payment had been processed for the full amount, on the due date. I asked my wife to call and find out why we were being charged a late fee. The representative told her that it was to correct an error from 2005. There is no explanation on the site, and when my wife asked to speak to a supervisor, the supervisor told her that there were no plans to notify people being charged these fees. My wife had to specifically request that a letter be sent detailing these fees.
150 Minutes On Hold For Metrocard Replacement
By 11.30.07
Jessica writes:
I lost my 30 day unlimited MetroCard over the holiday weekend. Happily, a friend told me the MTA will replace it if it was purchased with a credit or debit card, which it was. However, since calling the handy replacement number on the MTA’s web site for THREE DAYS IN A ROW and holding anywhere from 100-150 minutes each time, I’m not so sure. Have other people in New York dealt with this? I understand the MTA is probably like your average DMV when it comes to efficiency, but this is just plain ridiculous. My lunch money is dwindling with each $2.00 trip to–and from–work.
Sears Unable To Fulfill Black Friday Online Orders, How About Something Crappier Instead?
By 11.30.07
The deep discounts some retailers offered on Black Friday are biting them in the ass – they were too popular and can’t fulfill all the orders. Some are trying to scramble to offer alternative deals, but since they can’t compare, they smell like bait and switch… and now that it’s been almost a week, bait left over from last Friday sure don’t smell too pretty. Here’s what reader Ian has to say about Sears failure to sell him a TV at advertised price…
