A Consumerist reader reports his success with escaping Sprint without paying an early termination fee by calling the Sprint Consumerist Executive Help Line (703-433-4401), who were the only people who didn’t give him a line of bull when he called. He argued that the new fees Sprints was imposing were a material change of contract (see “Sprint Mails Customers A “Get Out Of Sprint Free” Card“) and thus voided his agreement so he could now switch carriers and port his number without penalty.
complaints
Slumlord Dermot Company Installs New Boiler (For Four Days And Counting)
By 12.21.07
On Monday, I returned home from work to discover an unexpected message from the city building inspector tucked under my door, stating that he had come to check on my heat and hot water, but that, since I wasn’t home, he’d check things out in a neighboring apartment.
What's Wrong With Sprint's Customer Service? We'll Tell Ya.
By 12.20.07
Sprint has a new CEO, and, you know, it’s a tough job being “the new guy” and being charged with turning around a poorly performing company. So we thought we’d give Dan Hesse a hand and tell him what’s wrong with their phone-based customer service, seen as being one of their major weaknesses. We asked our readers for their thoughts and they had lots of neat ideas why Sprint customer service sucks. Some of them even have worked on the call center side of Sprint; their insights are especially revealing/frightening…
Amazon Is Unable To Ship A Hard Drive In Proper Packaging
By 12.19.07
Amazon should take a closer look at how they’re shipping hard drives, because the current plan just isn’t working.
Even If You Have Colon Cancer, Spirit Air Doesn't Give Refunds
By 12.18.07
David writes:
I had purchased a ticket on Spirit Airlines for a friend of mine in Brooklyn, New York to come and visit me in Orlando. I had purchased the ticket about three months prior to the departure date so I could get the lowest fare. To make a long story short, my friend had been diagnosed with colon cancer and had to start treatment immediately….
Hey Continental Airlines, North Korea Isn't The Same As South Korea
By 12.17.07
My wife (a South Korean citizen and non-immigrant to the U.S.) was initially denied check-in due to the fact that their “computer” stated that she was required to have a Visa to enter Mexico. We quickly informed the attendant (Donna [redacted]) that the Republic of Korea aka South Korea aka NOT North Korea, is a treaty nation with Mexico and that tourist Visa’s for minimal stays are not required.
Tmobile: Pay $239 For Calls You Didn't Make To Africa
By 12.17.07
Mike had his phone stolen and $239 in fraudulent calls made to Africa on November 4th, and even though he reported the charges on November 5th, Tmobile says he still has to pay up. Their inviolable policy is that you’re responsible for the charges up until you report the phone as stolen. Mike recorded his failed attempts to get Tmobile to credit his account.
Four Months Later, The Fridge You Paid Sears To Remove Is Still Sitting There
By 12.17.07
As with many of the real life stories on your site, ours is filled with astonishment, confusion and anger. It began in August of this year and continues until today.
By 12.17.07
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A reader describes his frustrating experience with figuring out whether or not he’s actually going to get what he ordered from Buy.com on time. [Don’t Buy From Buy.Com]
Peter Pan Driver Idles Bus For Thirty Minutes To Punish Passengers Who Complained About Swerving
By 12.15.07
A Peter Pan bus driver took revenge on passengers who complained about his unsafe driving by refusing to let anyone off the bus while making an unexpected thirty minute stop in Framingham, MA. One angry passenger who noticed the driver’s erratic swerving, Brian Moore, blogged about his experience as a surprise hostage on the trip from New York to Boston.
6 Months Later, Reader Gets New Xbox After UPS Loses His
By 12.14.07
Dan, whose Xbox360 was “lost in transit,” spent the past six months trying to get either UPS or Microsoft to give him what he had paid his hard-earned money for, has finally succeed in his quest. After we posted his story (see Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360) and he sent executive email carpet bombs (EECBs) to both UPS and MIcrosoft, they are shipping him a brand new Xbox360. We briefly spoke with Dan over IM about his harrowing journey…
WaMu Doesn't Care That Your Email Address Is Listed On Some Random Guy's Account
By 12.13.07
I was hoping I’d never have to write to The Consumerist about a company giving me grief. I never expected that it would end up being a company that I have absolutely no connections to that forced my hand.
Best Buy Refuses To Accept Legit XBOX Exchange Because Of Typo
By 12.13.07
The XBOX that I bought on Black Friday had recently been scratching my discs.
"Why Does Best Buy Hate Its Customers?"
By 12.12.07
My problem started yesterday morning when my wife and I decided we would either purchase 3 Microsoft Zunes or 3 iPods from Best Buy for part of our children’s Christmas gifts. I checked prices by going to bestbuy.com and searching Zune. [ed.note— item no longer on sale.]
