complaints

Hammerin Man

Servicemembers Twice As Likely To Submit Complaints About Unsavory Debt Collection Practices

While millions of Americans are no strangers to questionable debt-collection practices, a new report from the Consumer Financial Protection Bureau shows that the men and women in the armed forces are twice as likely than their civilian counterparts to file a complaint when a collector crosses the line.
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Great Beyond

The 8.5 Steps To Making An Effective Complaint That Gets A Solution

Millions upon millions of seamless commercial transactions — interactions between consumers and business — take place every day. But sometimes, something goes wrong. Your package arrived broken. You’ve been billed for a service you cancelled three months ago. You were called something rude by an employee. Whatever it is, it’s a problem, and you need to complain about it. [More]

Traveler Complaints About Airlines Increased Nearly 30% Last Year

Traveler Complaints About Airlines Increased Nearly 30% Last Year

While airlines might not be leaping at the chance to tell customers how to file complaints about their service, that hasn’t stopped more travelers from sharing their tales of woe with the Department of Transportation. In fact, the number of complaints filed by beleaguered passengers increased by nearly 30% last year.  [More]

Comcast User’s Bot Tweets At Comcast Whenever His Internet Speed Gets Too Slow

Comcast User’s Bot Tweets At Comcast Whenever His Internet Speed Gets Too Slow

Just because you pay for a certain internet speed doesn’t mean you get it all the time. That’s just a sad fact of life: those speeds are an “up to” promise, not a “minimum guarantee” promise. But just how often is a lapse below a certain threshold acceptable? And given that internet speeds are variable, how would you make sure your provider knows?

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Bar Replies To Customer’s New Year’s Eve Complaint Of Being Ignored While Fellow Patron Has Heart Attack

Bar Replies To Customer’s New Year’s Eve Complaint Of Being Ignored While Fellow Patron Has Heart Attack

Often when we hear about a business’ response to a customer complaint spreading furiously on social media, it’s because people are shocked by the company’s response or because someone who works there was perhaps inappropriate in their reply. But when the manager of an Indianapolis bar replied on Facebook to a patron who slammed the establishment for ignoring her party’s questions about the bill to deal with an “overdosed junkie” — in reality, an elderly woman who had a heart attack — the Internet seemed quite pleased. [More]

Some GM SUV Owners Say Their Vehicles Are Making Them Sick

Some GM SUV Owners Say Their Vehicles Are Making Them Sick

From time to time you might feel a bit nauseated while driving (or riding) from point A to point B, and that’s pretty normal. But it appears that some General Motors SUV owners are having a bit more than just a little bout of carsickness while trolling around in their vehicles.  [More]

1.5M Bottles Of Sweet Leaf Tea Recalled Over Glass Fragments

1.5M Bottles Of Sweet Leaf Tea Recalled Over Glass Fragments

Some days you just don’t want water or a soda to go with your lunch, so instead you pick up a bottle of something a little sweeter. But if that something else happens to be Sweet Leaf Tea, it might contain an extra ingredient: glass fragments.  [More]

(EDMC on Linkedin)

UPDATE: For-Profit Education Company EDMC Agrees To Pay $95.5M To Settle Fraud, Recruitment Violations

UPDATE: Education Management Corporation, the operator of for-profit college chains such as Brown Mackie College, Argosy University and the Art Institutes, will pay $95.5 million to settle claims it violated state and federal False Claims Act (FCA) provisions regarding its recruiting practices.  [More]

Wells Fargo Reportedly Under Federal Investigation Related To Student Loan Servicing

Wells Fargo Reportedly Under Federal Investigation Related To Student Loan Servicing

According to a new report, Wells Fargo is the latest big-name bank to be scrutinized as part of the Consumer Financial Protection Bureau’s ongoing investigation into student loan servicing practices.
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Operator Of Bogus Debt-Relief Scheme Must Return $7.9M To Harmed Consumers

Operator Of Bogus Debt-Relief Scheme Must Return $7.9M To Harmed Consumers

The operator of a bogus debt relief scheme that federal regulates say only left consumers deeper in debt must provide some actual assistance to those affected by the program in the form of a $7.9 million judgment imposed by the Federal Trade Commission.  [More]

Regulators Halt Alleged Energy Drink Pyramid Scheme That Targeted College Students, Other Young Adults

Regulators Halt Alleged Energy Drink Pyramid Scheme That Targeted College Students, Other Young Adults

Federal regulators continued their crackdown on supposedly deceptive dietary supplement companies this week by temporarily shutting down an Arizona-based company that allegedly ran a pyramid scheme promising college students they would rake in the big bucks by selling energy drinks. [More]

Credit Bureaus, Bank Of America, Wells Fargo Top List Of Most Complained-About Financial Companies

Credit Bureaus, Bank Of America, Wells Fargo Top List Of Most Complained-About Financial Companies

The Consumer Financial Protection Bureau has released its latest report on the various complaints the agency has received about banks, lenders, debt collectors, and other financial services. Amid a sudden increase in the number of complaints involving credit report errors, the country’s largest credit bureaus now dominate the top of the CFPB’s list of most complained-about companies. [More]

Court Shuts Down Iowa Supplement Company Distribution Over Misbranding, Unfounded Safety Promises

Court Shuts Down Iowa Supplement Company Distribution Over Misbranding, Unfounded Safety Promises

There are about 200 fewer adulterated dietary supplements on the market today after a district court ordered an Iowa company and its owners to stop production of products over allegations the company sold potentially unsafe dietary supplements and falsely advertised them as treatments for diseases ranging from colds to cancer. [More]

Operators Of Credit Repair Business Masquerading As The FTC Must Return $2.4M To Consumers

Operators Of Credit Repair Business Masquerading As The FTC Must Return $2.4M To Consumers

Three months after regulators shut down a credit repair company catering mainly to Spanish-speaking consumers for falsely claiming to have a close relationship with the federal government – calling itself “FTC Credit Solutions” – and bilking thousands of dollars from individual consumers with empty promises of boosting their credit scores, the real Federal Trade Commission announced it has reached a settlement that will result in the return of $2.4 million to victims of the scam. [More]

Citigroup Facing Federal Investigation Into Student Loan-Servicing Practices

Citigroup Facing Federal Investigation Into Student Loan-Servicing Practices

Just last month federal regulators announced that an ongoing probe into potentially unscrupulous student loan-servicing practices resulted in nearly $18.5 million in refunds and fines from Discover Bank. Now, regulators appear to have Citigroup in their crosshairs, as the financial company announced it was party to an investigation. [More]

Class-Action Suit Accuses CVS Of Overcharging Customers For Generic Drugs

Class-Action Suit Accuses CVS Of Overcharging Customers For Generic Drugs

The country’s second largest pharmacy chain is the latest party in a class-action lawsuit that accuses CVS of deliberately overcharging hundreds of thousands of patients for generic prescription drugs. [More]

Discover Bank Must Pay $18.5 Million Over Illegal Student Loan Servicing Practices

Discover Bank Must Pay $18.5 Million Over Illegal Student Loan Servicing Practices

As federal regulators continue to probe potentially unscrupulous student loan servicing practices, the Consumer Financial Protection Bureau has ordered Discover Bank and its affiliates to pay nearly $18.5 million in refunds and fines for, among other things, overstating amounts due on student loans and failing to notify borrowers of their rights. [More]

CFPB Launches Monthly Reports To Showcase Financial Difficulties In Specific Areas Of The U.S.

CFPB Launches Monthly Reports To Showcase Financial Difficulties In Specific Areas Of The U.S.

Have you ever wondered if people on the other side of the country run into the same difficulties dealing with financial institutions as you do? Well, wonder no more, as the Consumer Financial Protection Bureau announced today that it will provide a peek into the overall state of consumer complaints in the U.S. and how individuals in certain areas deal with companies providing financial products and services through a new monthly series. First up: Milwaukee, WI, and debt collection. [More]